Shipping Policy

Last updated: October 21, 2026

Thank you for shopping with Joy Toyz! We work with trusted suppliers and shipping partners to deliver your orders worldwide.

Order Processing

Orders are typically processed within 1–3 business days. Processing times may vary depending on product availability, supplier schedules, and holidays.

Shipping & Delivery

Shipping methods, costs, and estimated delivery times are displayed at checkout. Delivery times are estimates and may vary depending on your location, customs clearance, and carrier delays.

Shipping Costs & Customs

Shipping fees are calculated at checkout. International orders may be subject to customs duties, import taxes, or other fees. Unless otherwise stated at checkout, these charges are the customer's responsibility.

Order Tracking

Once your order ships, you will receive a confirmation email with tracking information when available. Tracking updates may take a few days to appear.

Delays, Lost or Damaged Orders

If your order is delayed, lost, or arrives damaged, please contact us so we can assist you.

Order Changes & Cancellations

Please contact us as soon as possible if you need to change or cancel an order. Changes or cancellations cannot be guaranteed once an order has been processed or shipped.

Contact Us

For shipping questions or assistance, please contact us at joytoyz.official@gmail.com.