Refund policy

Return Policy

We accept returns within 14 days of receiving your order.

To be eligible for a return, the item must be unused, in its original condition and packaging, with tags attached, and you must provide proof of purchase.

To request a return, contact us at joytoyz.official@gmail.com before sending the item. Returns sent without prior approval will not be accepted.

Damaged or Incorrect Items

Please check your order when you receive it. If your item is damaged, defective, or incorrect, contact us as soon as possible so we can assist you.

Non-Returnable Items

Sale items and gift cards are not eligible for return. Other items may also be non-returnable depending on their nature.

Exchanges

We do not offer direct exchanges. If you want a different item, you can return the original item and place a new order once your return is approved.

Refunds

Once we receive and inspect your return, we will notify you whether your refund has been approved. Approved refunds will be issued to your original payment method within 10 business days. Your bank or payment provider may take additional time to process the refund.

For customers in the European Union, the applicable 14-day cooling-off period applies where required by law.

For any questions about returns, contact us at joytoyz.official@gmail.com.